We Found the Best Feedback Widgets to Optimize Your Online Presence

Quick Summary 

In this guide, we outline the 6 best website feedback widgets to help businesses improve their online presence and increase user engagement. At FeedBear, our easy-to-set-up tools have helped numerous companies enhance customer experiences, fix bugs, and optimize feedback collection.

Sign up for a 30-day free trial to explore FeedBear’s features and visit our blog for expert tips on product management and customer experience.

Looking for the Perfect Feedback Widget for Your Website?

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One of the biggest challenges businesses face when prioritizing product development is effectively gathering feedback from customers. This is where a feedback widget comes into play. It instantly allows your website visitors to submit their views in real time, providing you with clear, actionable insights for improving your user experience.

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 The best part? If you strategically place a feedback widget on your website it can increase response rates by as much as 25%, making it a great tool for boosting user engagement  . 

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In this FeedBear guide, we’ll take you through the 6 best website feedback widgets to collect user feedback. 

Why Listen to Us?

We’re a customer feedback management platform that helps businesses gather and prioritize user insights to drive product development. Our tools make it easy to track feedback and create a customer-centric development process. 

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For example, TrueRanker, a keyword tracking tool, used FeedBear to streamline feedback and prioritize new features, aligning product updates with customer needs to boost satisfaction. We helped them align product development with customer needs, ultimately improving user satisfaction. 

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Multiple businesses, including TrueRanker, recommend us for our ease of use and our focus on customer-driven development.

What is a Website Feedback Widget?

A website feedback widget helps to improve user experience by allowing visitors to report issues and share their opinions directly on the site. Also known as a feedback plugin or button, it typically appears as a small tab or button on the side or bottom of the webpage. 

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Its key features include:

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• Collecting insights on users' interests, concerns and experiences in real-time
• Linking to interactive elements like feedback forms, on-site polls and star ratings
• Establishing a direct line of communication between users and developers
• Allowing ratings on products, customer service and website content

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With tools like NPS and CSAT surveys, bug reporting, and product feedback, a feedback widget helps create a more responsive, customer-focused online presence. It's a versatile way to optimize your business for customer needs.

6 Best Website Feedback Widgets to Collect User Feedback 

1. FeedBear 
2. Usersnap 
3. Rapidr.io
4. Ruttl
5. Informizely
6. Saber Feedback 

1. FeedBear

At FeedBear, we provide customer feedback tools designed for businesses to gather, organize, and act on user insights. Our simple design fosters customer-driven growth by enhancing product decisions based on real-time feedback.

Customer engagement is at the root of our offering allowing you to focus on product improvements promoted transparently with public roadmaps. Straightforward workflow integration makes us the ideal choice for a website feedback widget.

Key Features 

• Feedback Collection: Collect feedback, ideas and feature requests in one place using widgets or integrations.
• Voting & Prioritization: Users can vote on ideas, helping you sort your priorities based on popularity and relevance.
• Customizable Roadmaps: Public or private roadmaps to keep users informed about your development plans.
• AI-Powered Replies: Automated, thoughtful responses to user feedback.
• Integrations: Effortlessly integrate with tools like Slack, Zapier, Trello, and more.
• Customization: Branding options for feedback boards, emails and domain hosting.

Pricing

We offer three pricing plans:

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1. Startup plan at $40/month billed annually.
2. Startup plan at $82/month billed annually.
3. Enterprise plan at $249/month billed annually.

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Our 30-day free trial can be accessed  with each plan . No credit card is required and  you can cancel anytime.

Pros 

• Streamlined feedback collection
• Integrations with popular platforms 
• Transparent roadmap that builds trust 
• Free trial available for all plans

Cons

• Limited customization for feedback forms, but our powerful analytics and reporting capabilities make up for it

2. Usersnap 

Usersnap is a comprehensive user feedback platform that facilitates the collection and management of customer insights. It aims to improve product quality and user satisfaction by enabling detailed issue reporting and feedback validation. 

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Key Features 

• Visual Feedback Tools: Allows users to capture visual feedback by taking screenshots and annotating them directly on the web page or application.
• Product Micro-Surveys: Offers targeted micro-surveys that integrate into products. 
• Website Bug Reporting: Facilitates bug reporting by enabling users to highlight issues on websites. 
• Content Enrichment: Enriches reported content by automatically attaching relevant metadata and context to feedback. 
• Integrations: Integrates with over 50 tools and platforms, including project management systems and communication tools. 

Pricing

Usersnap comes with four pricing plans:

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1. Starter plan at €39/month ($43.02/month) billed annually.
2. Growth plan at €89/month ($98.17/month) billed annually.
3. Professional plan at €159/month ($175.38/month) billed annually.
4. Premium plan starting from €319/month ($351.87/month) billed annually.

Pros 

• Visual feedback feature improves communication 
• Good customer support
• Efficient bug reporting

Cons

• Limited customization in surveys and feedback forms
• Unsuitable in areas with poor/no internet connection
• No option to customize pricing 

3. Rapidr.io 

Rapidr.io is a feedback management platform tailored for SaaS businesses, enabling efficient collection and delegation of user feedback. By categorizing user input and focusing on high-impact requests, Rapidr.io helps teams align product development with customer needs. 

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Key Features 

• Multi-Channel Collection: Collects feedback through various channels, including websites, email, and social media.
• Sentiment Analysis: Uses advanced sentiment analysis to understand customer feelings and reactions towards products or services.
• Comprehensive Reporting: Generates detailed reports that summarize feedback trends, patterns, and actionable insights.
• API Access and Integrations: Connects with popular third-party tools and platforms, and uses API capabilities to integrate directly into existing systems.

Pricing

Rapidr.io comes with three pricing options:

1. Startup plan at $49/month.
2. Business plan at $199/month.
3. Enterprise plan at custom pricing.

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They also offer a 14-day free trial that requires no credit card or code. 

Pros 

• Flexible usage
• Easy set up 
• Allows automation

Cons

• Lacks feedback widgets beyond text fields
• No option for annual billing 

4. Ruttl

Ruttl is a design feedback tool that lets users comment on websites, images, PDFs and videos in real-time. Its standout features include direct commenting on live websites and guest access for clients without registration.

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This minimalist approach makes it easier for teams to address design elements and gather user insights well.

Key Features 

• Visual Feedback: Users can annotate directly on web pages.
• Contextual Commenting: Users can leave comments on specific elements on the page, making way for clear communication.
• In-Browser Editing: Users can make changes to web content directly within the browser.
• Version Comparison: Users can easily compare different versions of a website.
• Change Tracking: Highlights modifications made between versions to show what has been altered.

Pricing

Ruttl has three pricing plans:

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1. A free plan for up to 5 users,  all integrations included.
2. Pro plan at $6/month/user billed annually.
3. Team plan at $25/month/user billed annually. 

Pros 

• Time efficient 
• Enhances client communication
• Easy to use

Cons

• Non-responsive support
• Filled with bugs
• Limited projects with costly upgrades

5. Informizely

Informizely collects customer feedback through different channels such as website pop-ups, embedded surveys, and email invitations. The platform is compatible with multiple content management systems, aiding integration.

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Key Features 

• Website Surveys: Customizable survey templates to collect insights directly from website visitors, along with real-time analytics for immediate access to responses.
• Exit-Intent Surveys: Uses exit-intent technology to capture feedback from users about why they’re leaving the site.
• Embedded Surveys: Seamlessly integrated into web pages for a non-intrusive experience for users.
• Integration: Connects with existing CRM and analytics platforms.

Pricing

Informizely offers three pricing options:

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1. Professional plan at $119/month billed annually.
2. Business plan at $179/month billed annually.
3. Enterprise plan at $269/month billed annually, with a 14-day free trial.

Pros 

• In-depth analysis of customer feedback
• Offers custom dashboards 
• Has quarterly billing options for more flexibility

Cons

• Limited free trial 
• Potentially steep learning curve
• Inconsistent survey rendering in emails

6. Saber Feedback

Saber Feedback offers a straightforward solution for collecting user reactions through a customizable feedback button that can be integrated into any webpage. This enables direct visual feedback that lets users capture screenshots and provide contextual information like browser details and error reports.

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Supporting metrics like NPS, Saber Feedback uses conditional logic to refine feedback questions. 

Key Features 

• Pre-Built Templates: Provides a selection of ready-to-use website feedback form templates.
• Customizable Appearance: You can modify the look of the feedback button to align with your website’s design.
• Automatic Data Capture: Collects user environment details (OS, browser) along with feedback, streamlining the troubleshooting process.
• Integration: Compatible with popular tools like Jira, Slack, and Trello for seamless workflow integration.

Pricing

Saber Feedback offers three pricing plans:

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1. Bootstrap plan at $49/month. 
2. Startup plan at $99/month.
3. Corporate plan at $249/month.

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They also offer a 30-day free trial with each plan, requiring no credit card. 

Pros 

• Versatile API connectivity
• User-friendly setup
• Diverse question formats

Cons

• Limited customer experience tool
• No advanced analytics
• No option for annual billing

Benefits of Using a Feedback Widget for Your Website

Boosts User Engagement and Satisfaction

A website feedback tool encourages users to share their thoughts directly, creating a more interactive experience that enhances engagement and satisfaction. By gathering feedback, you can identify user pain points, sales triggers, and reasons for leaving.

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This insight helps you understand what’s working and where improvements are needed. Adjusting your approach based on this feedback strengthens user interactions and results in greater satisfaction, leading to a more customer-focused website experience.

Provides Valuable Insights

A feedback widget delivers real-time insights into user preferences, behavior, and concerns, allowing your team to make data-driven improvements to products, services, or content.

Promptly Detects Issues 

Users can report issues like bugs or broken features, directly through the widget, enabling faster responses and solutions. Solving problems quickly helps to keep your operations running smoothly whilst keeping your customers happy.

Allows for Improvement 

Continuous improvement is at the core of a website feedback widget. By consistently exploring user feedback, you can make ongoing  refinements to your products or services so that they meet customer needs. 

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Website feedback widgets that focus on metrics like CSAT (Customer Satisfaction) or NPS allow your team to assess satisfaction levels and customer loyalty to make more specific, strategic improvements. It’s how Brainboard uses FeedBear to stay connected with their customers.

Encourages Transparency and Trust

By showing commitment to listening to and implementing user feedback with a website feedback tool, you can build trust through transparency. It collects user ratings and reviews, providing valuable social proof that can influence potential customers to have more confidence in you.

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Criteria to Consider When Choosing a Feedback Widget

• Non-intrusive Design: It should blend in with your site’s aesthetics and avoid annoying pop-ups. Ensure users can opt-out for a smoother experience.
• Interactive: The widget should facilitate easy interactions and gather deeper insights with a user-friendly interface.
• Behavior: Define when the widget appears (e.g., on page load or scroll) and its action post-submission.
• Integration: It should integrate easily with your website,  existing CRM and marketing tools used by your team.
• Multiple Feedback Types: support for various feedback submissions like feature requests, bug reports, and general comments.
• Robust Customer Support: 24/7 support to prevent any feedback disruptions. Optimize Your Feedback Collection with FeedBear

A website feedback widget does much more than simply display user reviews. It engages visitors, captures their insights, and provides you with the resources to improve your products and services. 

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With FeedBear, it’s easy. Our simple, affordable feedback tools streamline the process while your website gathers valuable input in the background.

Sounds too good to be true? Start our 30-day free trial today and see it for yourself.