The Best Feedback Board Tools in 2024

As a business owner or manager, it's essential to understand what your customers think of your products or services. Good or bad, customer feedback provides valuable insights into your business, helping you identify areas for improvement and areas of strength.

However, gathering feedback isn't always easy. Traditional methods like surveys and focus groups can be time-consuming and expensive, while social media comments and reviews can be scattered and hard to track. That’s why companies tend to collect feedback but the process sometimes becomes overwhelming making it difficult to utilize feedback properly. That’s where feedback boards come in and fill the gap.

But what exactly is a feedback board, and how can it benefit your business? 

Let's take a closer look.

Definition of a Feedback Board

Feedback boards are web-based applications used to collect and manage customer feedback centrally. These platforms allow customers to share their opinions, suggestions, and complaints about products and services quickly in a community-like environment. The reason they resemble a community is that every user can look at and interact with feedback submitted by other users as well. 

Importance of Feedback Board Tools

Feedback boards is essential for businesses that want to improve their products and services based on customer feedback. Here are some of the reasons why these tools are important:

• Customer satisfaction: Proper use of feedback boards by your internal team members improves overall customer satisfaction. As it’s a social type of setting, even prompt communication with customers has a positive impact on your image.
• Right Innovation: As it’s pretty easy for a user to submit feedback, you can get a lot of detailed feedback and opinions about feature requests. This guides your product team to build what’s actually in demand. 
• Organized Feedback: Feedback and suggestions collected through these boards are always organized and stored in a single location virtually. So it’s easy to filter out what’s new, what’s discussed a lot, and what’s voted on the most, and then tag different ideas under specific themes.
• Competitive advantage: Well if you keep on listening to your customers and engage them in brainstorming activities, this gives you a competitive advantage over your competitors as you’re close to your customers, you’re building the right use-cases, and you’re getting better word of mouth compared to those who’re building their products in complete isolation. 

How to Select the Right Feedback Board Platform

To select the right platform, consider the following:

• Price: Choose a tool that fits within your budget.
• Features: Look for tools that offer features that meet your needs.
• User-friendly: Choose a tool that is easy to use and navigate.
• Integrations: Consider whether the tool integrates with other software you use.
• Customization: Look for tools that allow you to customize the look and feel of your feedback board.
• Support: Choose a tool that offers reliable customer support.

List of Top 10 Feedback Board Tools

We have carefully selected the best feedback boards available in the market after extensive research. Our list is based on factors such as ease of use, affordability, customization options, and customer support. We are confident that these tools will help you gather valuable feedback from your customers and improve your business operations.

Introducing FeedBear: The Ultimate Feedback Board Tool for Streamlined Product Development

Are you searching for the perfect feedback boards to optimize your product development process? Look no further than FeedBear – a remarkable and cost-effective solution designed to make a difference in the way teams collect and utilize customer feedback.

FeedBear understands the importance of a streamlined and efficient feedback collection process, without compromising on functionality. That's why we've developed a tool that is not only easy to use and intuitive but also packed with powerful features. With FeedBear, your team can effortlessly gather, analyze, and act upon invaluable customer insights, driving product enhancements and ensuring customer satisfaction.

Here's why FeedBear stands out as the best feedback board tool in the market:

Effortless Feedback Collection

With FeedBear, collecting customer feedback becomes a breeze. Create customizable feedback boards to capture ideas, feature requests, and bug reports directly from your customers. Enable comments and voting to boost collaboration and prioritize the most impactful changes.

Effective Collaboration

FeedBear serves as a centralized hub for your team and customers, enabling seamless collaboration. Engage your customers by sharing your roadmap, actively listening to their feedback, and fostering a sense of community. Encourage discussions to uncover genuine problems and needs, empowering you to make informed decisions.

Actionable Product Roadmap

Visualize your product roadmap with a Kanban-style view, tailored to effectively communicate your goals. Keep track of planned, in-progress, and completed tasks, ensuring team alignment and providing transparent progress updates to your customers. With FeedBear, you stay in control of the development process.

Easy Release Announcements

Keep your customers informed about new features and releases using FeedBear's integrated changelog feature. Close the feedback loop by generating excitement and make sure that your customers are aware of the latest updates you’ve rolled outt. By actively involving customers in the process, you'll enhance retention rates and overall satisfaction.

Seamless Integrations

FeedBear seamlessly integrates with popular tools like Trello, Jira, Intercom, Slack, and Zapier. Connect FeedBear to your existing workflow effortlessly, enabling a smooth and efficient collaboration experience. No need to disrupt your already-deployed processes.

Simple and Customizable Design

FeedBear prioritizes simplicity. It offers a user-friendly interface that is easy to navigate, even for users with minimal experience. Customize the design to match your branding and seamlessly embed your roadmap on your domain, website, or within your application.

Affordable Pricing Plans

FeedBear offers simple plans for your team. The Startup plan is $49/month for up to 3 members, and the Business plan is $99/month for unlimited members. Enjoy features, integrations, and great value.

Ready to unlock the full potential of your customer feedback? Sign-up right now completely free without submitting any payment details and enjoy all the features that FeedBear provides for 14 days for free!

Savio

Savio is a customer feedback platform that helps track feature requests, centralizes requests, and integrates with multiple platforms. It connects to major customer support and communication platforms and provides a list view of every feedback and vote. Savio is the central hub of feedback for customer support, success, and sales teams. With its change log, Savio closes the feedback loop for feature requests and bugs, making it easy to keep track of customer feedback.

Core Features

• Feedback Management: Collect feedback from various sources in the form of tickets and view them in a list.
• Feedback Integrations: Comes with integrations for Slack, Salesforce, JIRA, and more for easy feedback collection.
• Idea Management: Share ideas with the community for validation through a voting board.
• Product Roadmapping: Create roadmaps based on parameters like most voted requests or feature requests sorted by MRR.
• Release Planning: Send personalized emails for each feature shipped and reach out to everyone who requested the feature.

Pricing Information

The SMB plan costs $49 per month and includes 3 admins. It can only be used for one product but comes with all core features. However, it lacks some integrations such as the tracking feature requests from Zendesk, Hubspot integration, and Salesforce integration.

The Growth plan costs $99 per month and allows the option to add 10 internal users. It allows feature requests from Zendesk and Hubspot.

The Scaling plan costs $299 per month and is an unlimited plan. There is no limit on the number of internal users and projects. It also lets you connect to Salesforce.

Hellonext 

Hellonext is a customer feedback tool that offers a centralized feedback board for collecting customer feedback. The platform includes a roadmap feature that allows the integration of customer ideas, which can be shared publicly or kept private. Other features include the ability to view, comment, and upvote feedback from other users and a knowledge base feature for self-service. 

Core Features:

• Feedback Boards: Collect user feedback in one place using public or private feedback boards.
• Product Roadmap: Share product roadmap based on user feedback.
• Changelog: Notify users about new product updates through in-app changelog.
• Knowledge Base: Help users and teams learn how to use features with a help center.
• Analytics: Gain insights into user needs and wants by utilizing their feedback.
• Editor and Text Composer: A capable editor with features like @mention, copy/pasting images, post tagging, and automatic styling.
• Customizations: Customize favicon, links, brand colors, email notifications, and more.
• Webhooks Support: Support for webhooks to integrate with other apps.
• Integrations: Integrations with popular apps like JIRA, Slack, Zendesk, Clickup, Zapier, Azure, Linear, Fullstory, Fathom Analytics, and GA.

Pricing Information

Hellonext has four plans: Freeway, Take Flight, Fly High, and Enterprise.

Freeway is for indie developers and startups, priced at $0/month. It includes two feedback boards, two admin accounts (additional admins available for +$10/month), unlimited user feedback, and one integration.

Take Flight is for scaling teams, priced at $79/month. It offers ten feedback boards, three admin accounts (additional admins available for +$10/month), custom domains, support manager seats (+$5/CSM/month), and three integrations.

Fly High is for fast-growing teams and Product Managers, priced at $149/month. It provides unlimited feedback boards, ten admin accounts (additional admins available for +$10/month), advanced analytics, whitelisted domains, Single Sign-On (SSO) & SAML integration, and unlimited integrations.

Enterprise is tailored to specific company needs with custom pricing. It includes features like custom invoicing, custom-built integrations, advanced analytics, dedicated support, IP address whitelisting, and custom reporting tools & APIs.

Nolt

Nolt is a tool very minimal tool designed for tech startups to manage feedback. It provides a centralized location for teams to collect input from various sources. It also includes a feedback board to prioritize feedback and create a roadmap with automatic updates. While its design is minimal, it may lack certain features compared to other tools in the market. 

Core Features:

• Minimal feedback boards to collect and organize user feedback such as feature requests and bug reports.
• Roadmap sharing to communicate prioritization with customers.
• Native integrations with common apps like JIRA, Trello, Slack, and Discord.
• Webhooks setup to notify your application about major events you're interested in.
• User voting on features and ideas for validation.
• Additional features include SSO, merging similar requests, voting on behalf of users, custom branding, custom fields, private boards, and more.

Pricing Information

Nolt offers a flat pricing of $25 per board/project which is ideal for startups handling a single project. However, for established companies with multiple products in their portfolio or larger teams, the pricing can become steep. Even if you opt to maintain more than one board, the price significantly increases.

Frill

Frill is a customer feedback tool that is similar in structure and feels to other tools in this category. It also offers a centralized feedback board for collecting feedback and a roadmap for integrating customer ideas, which can be shared publicly or privately. Also, Frill provides a change log for product updates. However, compared to others, it may become costly when the number of ideas exceeds certain limits because they charge on the number of ideas posted in their starting package.

Core Features:

• Feedback Management: Collect customer feedback from multiple sources in one place and create a uniform data gathering process across the team.
• Comments: Ensure important reviews stay on top and improve readability by formatting posts.
• Customization: Incorporate brand logo, fonts, and colors.
• Board: Gather insights privately and publicly through a feedback board, limit access to boards by selecting privacy settings, and add custom fields like company type and monthly expenditure.
• Project Management: Sync with project management tools and see statuses in real time.
• Roadmapping: Create public and private roadmaps.
• Communication: Keep customers and stakeholders updated about product updates and new features, schedule releases, close feedback threads, and add custom labels in the product changelog.
• Integrations: Leverage integrations with Slack, Intercom, Zapier, Jira, Trello, HelpScout.
• Other features: SSO, Automated emails, translations, themes, feedback widget, roadmap widget, micro-roadmaps, create and upvote ideas on behalf.

Pricing Information

The Frill basic package is called the Startup plan, and it costs $25 per month. This plan includes core features but has a limit of 50 active ideas. To remove this limit, an additional add-on cost of $25 is required. If you want to make your boards private and access other privacy features, you need to pay an extra $25, bringing the total price to $75 per month. There is also an add-on option for white labeling, which costs $100 in addition to the Startup plan.

Frill's most premium package is the Growth package, priced at $149 per month. The Growth package removes all limitations and includes all the add-ons available separately in the Startup plan. If you purchase these add-ons separately on the Startup plan, it will cost you a total of $175. With the Growth package, you get unlimited active ideas, privacy features, and white labeling.

Aha! Ideas

Aha! Ideas is a cloud-based feedback platform that allows you to capture feedback and set strategies easily. It helps you develop your vision, goals, and initiatives according to market insights and customer requirements. Aha! Ideas lets you collect feedback from different sources and turn them into actionable plans. You can prioritize features based on value and effort. It enables you to create roadmaps for different audiences and track progress across teams.

Core Features:

• Ideas portals: Collect ideas from different sources and allow users to submit, vote, and comment on them
• In-app feedback widget: Capture ideas while customers are using your product
• Custom scorecards: Assign scores to ideas based on your own criteria such as value, effort, or risk
• Custom fields: Add additional information to ideas such as tags, categories, or statuses
• Custom workflows: Define the stages that ideas go through from submission to implementation
• Empathy sessions: Invite users to share their feedback live via video or audio calls
• Reports and charts: Visualize and analyze the data from your ideas such as votes, comments, scores, or statuses
• Product roadmaps: Link your ideas to your product strategy and show how they align with your goals and initiatives
• Integrations: Connect your ideas with other tools such as Jira, Trello, GitHub, or Slack

Pricing Information

Aha! Ideas provide a comprehensive software for managing ideas. It allows you to gather feedback from a group, engage your community, and analyze trends. The basic plan costs $39 per user per month and requires a minimum of three paid users. This plan allows unlimited portals for collecting feedback. On the other hand, the advanced plan costs $59 per user per month with the same minimum user requirement. It includes everything in the basic plan, as well as advanced analytics, custom fields, integrations, and more.

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Aha! Roadmaps is a complete suite for product management and includes Ideas Essentials for gathering feedback. The starter plan costs $59 per user per month, while the premium plan costs $99 per user per month. For more advanced features, the enterprise plan is priced at $124 per user per month, and the enterprise+ plan costs $149 per user per month. If you wish to add Ideas Advanced to your Roadmaps account, there is an extra cost associated with it.

Productboard

Productboard is software that creates customizable roadmaps to communicate your product strategy and drive outcomes. It's a shared source of truth that outlines the vision, direction, priorities, and progress of a product over time. The software aligns the organization around short- and long-term goals for the product or project and how they will be achieved. 

Core Features

• Build Roadmaps: Connect your backlog with always up-to-date and easy-to-share roadmaps. This feature helps teams stay organized and focused on building the right features for their product.
• Prioritize Features: Know what to build next based on user insights and company priorities. This feature helps teams stay focused on building the right features for their product.
• Centralize Feedback: Capture and collect all your customer feedback in one place. This feature helps teams stay connected to their customers and ensures that they are building products that meet their needs.
• Validate Ideas: Validate your ideas with user feedback and data. This feature helps teams stay informed and make data-driven decisions about their product.

Pricing Information

Productboard has four pricing plans available, namely Essentials, Pro, Scale, and Enterprise. The Essentials plan costs $20 per month per maker when billed annually, while the Pro plan is priced at $80 per month per maker when billed annually. As for the Scale plan and Enterprise plan, custom pricing applies.

ProdPad:

ProdPad is software that manages product development by providing a roadmap, idea, and feedback management system. It helps teams to work together and create excellent products by providing a single source of truth. The product roadmap feature allows sharing of future plans with customers without revealing confidential information. This creates a practical dialogue between customers and teams to understand their needs and requirements.

Core Features

• Manage your roadmap, ideas, and feedback in a single platform with Roadmaps.
• Integrate with over 1000 apps and platforms, including Slack, Jira, and AzureDevops to streamline your workflow.
• Create a product requirements document (PRD) using the template provided by the platform to explain the purpose, requirements, specifications, and release of a product or feature.
• Learn how to build a product strategy in 5 lessons with the objectives and key results (OKR) e-course.

Pricing Information

ProdPad has two pricing plans: Feedback Essentials and Feedback Advanced. The Feedback Essentials plan costs $24 per editor per month when billed annually and includes all core features. It also has a single customer feedback portal and widget, feedback email dropbox, unlimited feedback capture, and segmentation by customer, company, persona, source, and more.

The Feedback Advanced plan costs $36 per editor per month when billed annually. This plan includes all the features of the Feedback Essentials plan, plus additional features such as AI-powered similarity matching to surface themes.

Brightidea

Brightidea is a software designed for innovation teams to manage their ideas effectively. It allows you to source better ideas, makes data-driven decisions, and execute innovation projects successfully. With Brightidea, it is possible to create branded web portals, mobile apps, email campaigns, paper forms, or voice skills to collect ideas from anyone, anywhere.

Core Features:

• Brightidea provides a centralized platform for collecting and organizing ideas.
• The software offers various tools, such as idea boards, filters, and tags, to display and sort ideas visually.
• Organizations can launch targeted idea campaigns with defined scopes, problem statements, evaluation criteria, and rewards.
• Brightidea enables organizations to create and manage innovation projects with clear goals, timelines, budgets, and deliverables.
• The software provides tools, such as surveys, forums, commenting, and ranking features, to collect feedback from various sources.
• Brightidea helps organizations source ideas from both internal and external sources.
• The software can integrate with various tools and platforms, such as Slack, Microsoft Teams, Salesforce, Jira, Zapier, etc.
• Brightidea provides capable analytics tools to measure the impact of innovation initiatives on various metrics, such as ROI, engagement, participation, quality, diversity, etc.

Pricing Information

Brightidea.com does not publicly share its pricing data. For a personalized quote based on your specific needs, it is necessary to contact them directly. According to user feedback, the initial cost for a flat rate plan begins at $59 each month.

Chisel Labs

Chisel Labs is an app that facilitates important tasks for product managers. Some of the functions include creating roadmaps, aligning teams, and collecting customer feedback. A key feature is its ability to survey customers directly via the audience panel. This function is useful for validating user needs and getting feedback post-launch. With the idea box, the app enables direct deep customer connections.

Core Features:

• Chisel offers a free roadmap tool for product managers.
• The Treeview feature allows for the breakdown of products into components and features.
• Feature requests can be prioritized using driver values such as customer reach, customer value, revenue expected, and effort anticipated.
• The Team Radar feature drives alignment across the organization by including team members in prioritization and decision making, showing how priorities align or diverge across the team, and proactively managing disagreements.
• Chisel's Idea Box is a good way to collect customer feedback and build direct customer connections.

Pricing Information

Chisel offers three packages: Essential, Premium, and Enterprise. The Essential package is free and includes prioritization features, unlimited product/project roadmaps, and customer surveys with 100 free responses. The Premium package, available for $49/month, includes all the features of Essential plus additional customer surveys, onboarding/training, priority support, integrations, and a dedicated customer success manager. The Enterprise package is designed for larger companies and includes all the features of Premium, with pricing available upon contacting the sales team. For those interested in the Premium package, Chisel offers a 14-day free trial.

Final Thoughts

After trying different feedback board tools, it's clear that FeedBear is a great choice for those seeking a modern and effective way of working with customer feedback. It has many useful features that simplify collaboration with customers and the development of product features.

One of FeedBear's standout features is its centralized idea board, which allows you to collect customer feedback in one place. This makes it easy to track and prioritize the most important ideas and suggestions from your customers.

Another excellent feature of FeedBear is its customizable public roadmap. You can share your product roadmap with customers, giving them insight into your ongoing work and what to expect in the future. The changelog feature also keeps customers updated on product updates and changes.

Overall, FeedBear is a reliable product roadmap tool that offers a variety of features at an affordable price. While it may not be the absolute best feedback board tool available, it's definitely worth considering if you want a user-friendly tool with great functionality.

Sign-up now and try FeedBear with all its options for 14 days completely free. No payment details are required.