7 Best Canny Alternatives for Effective Feedback Management

Here’s 7 Best Canny Alternatives for Effective Feedback Management

Helpful Summary 

• Overview: In this guide, we compare seven best alternatives to Canny for customer feedback management and provide best practices for choosing one.
• Why Trust Us: FeedBear has helped many companies improve feedback management, leading to better customer relationships and product transparency. Our client testimonials showcase our expertise in this field.
• Why It Matters: Effective feedback management ensures teams prioritize customer needs, aligning product development with user expectations.
• Action Points: We suggest considering factors like features, pricing, and integrations when choosing a feedback management tool. 
• Further Research: Explore detailed case studies on feedback transformation with FeedBear and test its features with a free trial.

Need Help Finding a Suitable Canny Alternative?

Canny is a tool designed to help businesses gather, manage, and prioritize customer feedback. It centralizes user suggestions, allowing teams to easily track feature requests and align product development with customer needs.

Canny also enables businesses to share product updates and integrate with other platforms like Jira and Salesforce, streamlining the entire feedback process.

While Canny is a dependable tool, exciting alternatives offer diverse features and integrations to supercharge your feedback management and product development. 

In this FeedBear guide, we’ll explore the top 7 alternatives to Canny and why you may need to consider one.

Let’s dive in.

Why Look for a Canny Alternative?

Here are some of the reasons why you might consider looking into Canny alternatives. 

• Cost: Canny’s higher-tier plans can be costly, and might not fit within the budget of smaller teams or startups. Exploring alternatives can offer more affordable options with similar features.
• Feature Set: Depending on your specific needs, Canny’s feature set might not cover everything. An alternative might provide additional functionalities or customization options that better align with your goals.
• Ease of Use: Some users may find Canny’s setup and interface complex or unintuitive. A different tool might offer a more user-friendly experience, reducing the learning curve and improving overall usability.
• Integration Preferences: While Canny integrates with popular tools, you might require compatibility with different platforms. You could get better integration with existing tools and systems through an alternative.

‍

Criteria to Consider When Choosing Canny Alternatives

Features

When choosing an alternative to Canny, start by assessing the range of features it offers. Ensure it covers all your key needs like feedback collection, prioritization, and roadmap sharing. 

Compatibility and Integration 

Check how well the alternative tool integrates with the tools and platforms you already use. Its seamless connections with apps like Jira, Slack, or Salesforce can streamline your workflow and make feedback management smoother. 

User Interface

Whatever tool you choose should be easy to use and navigate. Opt for an alternative with an intuitive interface and simple setup to minimize complications. 

Pricing and Plans

Look for flexible pricing options that match your organization’s size and needs. Compare the costs of various plans and evaluate the value each one offers. 

Customer Support

Choose an alternative that provides reliable support, whether through live chat, email, or extensive help resources. Strong support ensures you can quickly address any issues and keep things running smoothly.

‍

7 Best Canny Alternatives

You may choose to go for a Canny alternative based on factors such as features, cost, integration, and more. Here’s a list of our 7 best Canny alternatives. 

1. FeedBear
2. UserVoice
3. Productboard
4. Aha! Ideas
5. Savio
6. Feature Upvote
7. Pendo

1. FeedBear

FeedBear is a feedback management tool that helps businesses efficiently collect and manage customer feedback. Our solution allows teams to gather user suggestions, prioritize them, and track their progress through development. 

With an easy-to-use interface, FeedBear ensures seamless collaboration and aligns product updates with what users want. This platform easily integrates other tools to streamline your feedback process as well.

Key Features

• Feedback Collection: Gathers all user feedback in one place, making it simple to track and manage suggestions efficiently.
• Priority Voting: Users can vote on their favorite feature requests, retaining focus on the most desired improvements.
• Roadmap Management: Easily create and share product roadmaps to keep users updated on upcoming features and ongoing changes.
• Robust Customization: You can set your own domain using your company branding and logo for a seamless experience.
• Easy Integration: Seamless integration with other tools, ensuring a smooth feedback process. 

Pros 

• Efficient feedback management
• Prioritize user requests and needs
• Transparent and shared roadmaps
• Seamless integration with other platforms

Cons

• The advanced features might be costly for small brands

Pricing

We offer a 30-day free trial with no credit card required. The monthly packages are priced at $49 for startups, $99 for larger teams, and $299 for enterprise-level needs.

2. UserVoice

UserVoice is a customer feedback platform that helps businesses manage and prioritize user input. It provides tools like feedback forums, where customers can submit ideas, vote on suggestions, and track product improvements. 

Key Features

• Self-Service Portal: Creates a space where customers can submit feedback, report bugs, and vote on others’ ideas, for feedback management. 
• Knowledge Base: Users can find answers quickly, reducing support requests and improving customer satisfaction.
• Engagement Tracking: Track customer interaction across multiple channels to aid product improvement.
• Real-Time Feedback Insights: Can analyze customer feedback in real time.

Pros

• Easy to use
• Efficient feedback management
• Comprehensive analytics of customer engagements

Cons

• High cost for unused features on the platform
• Poor customer support 

Pricing

UserVoice offers various pricing plans that cater to different business needs. Specifically $999 for the Pro plan, $1,299 for internal capture. $1,499 for Premium while the Enterprise plan involves custom pricing based on specific needs. 

‍

3. Productboard

Productboard is a product management platform that helps teams prioritize product features based on customer feedback and business goals. It allows users to organize insights, centralize customer feedback, and build product roadmaps that keep teams aligned. 

Key Features

• Centralized Feedback Collection: Gathers customer feedback in a single location, helping teams track feature requests and organize insights effectively.
• Feature Prioritization: Teams can visually prioritize product features, aligning them with business objectives and customer needs.
• Roadmapping: Creates detailed, shareable product roadmaps. 
• Integrations: Can integrate tools like Jira, Slack, Salesforce, and Microsoft Teams. 

Pros

• Clear roadmap tools 
• Customizable customer feedback system
• Easy collaboration across teams

Cons

• Might be too complex to use for smaller teams or startups
• Confusing billing method 

Pricing

Productboard offers a free plan and a 15-day free trial on all plans. The Essentials plan starts at $19 monthly per maker and is suitable for smaller teams with basic needs. 

For more advanced functionality, the Pro plan is priced at $59, while the Enterprise plan is custom-based and is tailored for larger enterprises with complex product management needs.

4. Aha! Ideas

Aha! Ideas is a customer feedback and idea management tool designed for product teams to capture, prioritize, and implement user feedback. 

With an intuitive interface, Aha! Ideas offers comprehensive tools to manage feature requests, enhance customer engagement, and streamline decision-making.

Key Features

• Feedback Portal: Provides a branded portal where customers can submit ideas, vote on features, and track progress.
• Roadmapping: Allows users to integrate feedback directly into product roadmaps. 
• Custom Reporting: Offers reporting features that help teams analyze feedback trends.

Pros

• Comprehensive feedback management
• Customizable features
• Clear alignment with product strategy
• Engagement tracking 

Cons

• Can be overwhelming for new users
• May not be affordable for startups

Pricing

Aha! Ideas offers a 30-day free trial. The Premium plan begins at $59 per month while the Enterprise plan costs $99.  The Enterprise Plus plan costs $149 charged annually. 

‍

5. Savio

Savio is another Canny alternative on our list. It’s a lightweight feedback management tool that helps SaaS companies organize customer feedback and use it to prioritize product development. 

Savio integrates with various customer support and communication platforms, making it easy to centralize feedback from multiple channels. 

Key Features

• Feedback Centralization: Can integrate tools like Slack, Intercom, and Zendesk, allowing teams to collect customer feedback from multiple platforms in one place.
• Customer Segmentation: Allows users to segment feedback by customer type. Helps product teams focus on high-value customers.
• Integrations: Can be integrated with project management tools like Jira, to turn feedback into actionable development tasks.

Pros

• Tailored for SaaS
• Streamlined feedback collection
• Customer-focused development 

Cons

• Limited customization
• Limited features 

Pricing

Savio offers a 14-day free trial. Their Essentials plan costs $39 per month while the Professional plan costs $79 per month. The business plan costs $249 while there’s a custom-based pricing structure for specific needs.

‍

6. Feature Upvote

Feature Upvote is a simple feedback management tool that helps teams collect, organize, and prioritize customer suggestions. 

It offers an easy-to-use interface for gathering customer input on product features and allows users to upvote the ideas they like the most. 

Key Features

• Simple Feedback Voting: Users can easily submit and upvote feature requests, helping teams prioritize based on customer interest.
• Public or Private Boards: Ensures public and private feedback boards to engage with customers directly, or for internal use.
• Customizable Submission Forms: Teams can customize feedback forms to collect specific information from users.
• Integration with Popular Tools: Integrates with Slack and Zapier to help teams streamline feedback into their existing workflows.

Pros

• Affordable
• Promotes transparency through public voting boards
• Flexible customization 

Cons

• Limited advanced features
• Not ideal for large teams 

Pricing

Feature Upvote offers a 30-day free trial with all features and no credit card required. Meanwhile, the bootstrapper starter plan costs $59 per month per board, and $119 for a standard plan. They also offer an enterprise plan which is priced on custom demand. 

7. Pendo

Pendo is a product adoption platform that helps companies understand how users interact with their software. 

It collects detailed product usage data and combines it with customer feedback to provide actionable insights for improving the user experience. 

Key Features

• Product Analytics: Tracks user behavior and engagement within a product. 
• In-App Messaging: Allows companies to create in-app guides, tutorials, and surveys to improve user onboarding and feature adoption.
• Segmentation: Teams can segment users based on behavior and demographics, tailoring their product experience. 

Pros

• Comprehensive analytics of users
• Unified platform
• Enhanced user engagement

 Cons

• Potentially steep learning curve 
• Highly-priced for startups

Pricing

Pendo offers a free plan for startups with less than 1,000 Monthly Active Users (MAUs). For larger businesses, Pendo’s pricing is based on the number of users and the features you require.

‍

Achieve Seamless Customer Feedback Management with FeedBear

We’ve reviewed seven top alternatives to Canny, each offering unique features for managing customer feedback. Yet, FeedBear stands out with its intuitive design and capabilities.

 FeedBear simplifies feedback collection, integrates smoothly with your existing systems, and offers detailed analytics to help you make informed decisions. 

Experience the benefits of FeedBear for yourself. Sign up today!